12 май 2018
Would NEVER return.
Apart from the night staff when we arrived, NO staff were friendly, they walked around with frowns on their faces and never went out of their way to greet you or make you feel welcome. Always looking at the ground when u pass by. We tried but got nothing in return.
We paid for pool view but were stuck in a corner behind trees and couldn’t really see any of the pool, was more of a restaurant view than anything.
The dirty plastic tables and chairs around the pool and breakfast area really made a good looking hotel area look cheap and nasty. Staff couldn’t have cared less about trying to keep inside tables clean, let alone the outside ones. If you sit on the far side of the pool area then you can pretty much forget about having a drink around the pool, staff cannot be bothered walking over to serve you, you have to go get a menu yourself and order your drinks and request them to be taken to you otherwise forget it, they won’t come over and offer their services, it’s to far for them to bother.
House keeping was either half done or not at all, we had to contact reception often to get them to come and clean for us as they never showed up or to return and do a better job. We are clean people anyways just would have liked the beds made, towels replaced and general light cleaning.
Never cleaned balcony, always forgot to provide toilet paper and mop floors. Didn’t wipe down the sink once while we were there (14 nights).
Towels are old and stained, they need replacing.
The worst part was the band every single night of the week pumping out music til 12am. Made it very hard to get an early nights rest for a big next day of tours or shopping.
For the amount of money we paid to stay here I expected a lot more.
The hotel area was gorgeous, from the moment you passed the front reception area till you reach the elevator or stairs to ur room, or pass the plastic tables and chairs in the breakfast area, it truly looks like paradise, the pool area near the entrance is stunning, pool water was always cool, clean and refreshing, some bubble areas in pool don’t work. Rooms are big and aircon was fantastic in our room, big bed but hard as a rock. Big breakfast, plenty to choose from but no bacon at all but you can get ham and food was always cold. They also provide a halal food area.
Happy hour is really good, and outside of happy hour bar prices are cheap anyways.